Privacy – Volt Arena

1. Introduction

Volt Arena EMS (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book sessions, interact with our advertisements, or use our services.

By using our services, you agree to this policy.

2. Information We Collect

a) Personal Information
We may collect your name, phone number, email address, date of birth, and emergency contact details.

b) Health Information
To ensure safe EMS training, we may collect medical conditions, injury history, and fitness levels. This data is used strictly for safety and training purposes.

c) Payment Information
Payments are processed through third-party providers. We do not store full card or payment details.

d) Usage & Device Data
When you visit our website, we may collect IP address, device types, and pages visited.

3. Advertising & Tracking

We use advertising and analytics tools, including Meta (Facebook & Instagram) Pixel, Snap Pixel, and Google Ads / Analytics. These tools collect data on your visits and actions to measure ad performance and show you relevant remarketing ads.

Remarketing Information

You may see Volt Arena ads after visiting our website due to retargeting technologies. These platforms use cookies and pixels to show you relevant content based on your browsing history.

4. How We Use Your Information

Manage bookings and sessions
Deliver EMS training safely
Communicate with you
Improve services and user experience
Run and optimize advertising campaigns

5. Sharing Your Information

We do not sell your personal data. We may share data with advertising platforms (Meta, Google), payment processors, and booking systems that process data on our behalf to deliver our services.

6. Your Choices & Opt-Out Options

You can control advertising tracking via your Facebook/Instagram settings, Google Ad Settings, or by disabling cookies in your browser. You can also opt out of marketing communications at any time.

7. Data Retention

We retain your data only as long as necessary for service delivery, legal, and operational purposes. You may request deletion at any time.

8. Data Security

We implement reasonable security measures to protect your data, though no system is completely secure.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

10. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page.

11. Contact Us

For privacy-related inquiries, please contact us via our website.

Go to Contact Page